Portal Home > Knowledgebase > Support > FAQ > 14) If I've purchased a hosting package and received confirmation email, how long before I receive my FTP or CPANEL information?
When you receive a confirmation email, it does not mean that the order is activated and complete. You will be required to log in to the link www.mystic-technologys.com/mtclient, using email ID and password given during the signup process. Once the login process is complete, your account should be activated with a few hours after the payment is made. Sometimes, our email with the subject "Hosting new account information" automatically is filtered into the client Spam folder, so please check to make sure that the email is not deleted automatically.
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