Knowledgebase

1) Why do you not offer unlimited Bandwidth?
We are now offering unlimited Bandwidth, however it will be monitored for abuse, to keep our...

2) Why do you not offer unlimited hosting?
Just like bandwidth, web space is essentially and undisputedly – limited. Hard disks have limited...

3) Is my Web Package upgradable?
You can upgrade your account at any time. It is free to upgrade, and the only charge you would be...

4) I have email on my website can this be moved to my new account?
Yes it can, provided you are moving from one cPanel account to another. You just back up your...

5) If I get an account with you am I locked into a contract?
No you are charged monthly for your account so you are not locked into a contract. If you decide...

6) Do you offer ssh with your hosting?
Do you offer ssh with your hosting?Yes we offer you jailed SSH which is limited to your account...

7) Once I put in a support ticket how long before I get an answer?
Once you put in a support ticket we will normally get back to you within 2 to 4 hours but it can...

8) Do you support WordPress?
Yes we do. We have several clients using WordPress. To install WordPress you just need to upload...

9) I would like to purchase hosting, but I'm not sure which hosting plan is best for my needs?
To determine your shared hosting needs, we typically look at three things: 1) How much disk...

10) Can I have a second site running on my main domain?
Yes, you can have an Add-On Domain on your account. According to the hosting plan that you are...

11) I received a "High Resource Usage" email, what do I do?
You may have received an email with the subject "High Resource Usage," or you may have received...

12) How do I determine NAMESERVER changes?
Visit www.domaintools.com/yourdomain.com and view the current NAMESERVER.

13) How can I change my NAME SERVER to point to my Mystic-Technologies account?
To change the name server to point to Mystic-Technologys.com, you must go to your Domain...

14) If I've purchased a hosting package and received confirmation email, how long before I receive my FTP or CPANEL information?
When you receive a confirmation email, it does not mean that the order is activated and complete....

15) How can I get a VPS or server of my own?
If you want a VPS or server of you own, you cannot beat the protection of this provider. They...